Wednesday, March 23, 2011

“An apple a day”… for your computer!

I can’t count (ok. I probably could count, but it would take a long time), how many times people, both friends and colleagues, have called me up and said “Can you take a look at my computer for five minutes? It’s moving really slow.” So I then go through their system with my usual mental checklist, starting with checking if they’ve got virus protection running, when the last scan was run, if it was up to date, and running some kind of Spyware checking software (I always recommend Ad-Aware by Lavasoft). Once I’ve checked that, the next thing I ask is when they last did maintenance on the system, to which I always get the same response, no matter who it is………dead, awkward silence….accompanied by a blank stare.

What’s even more surprising is to find out how many of these people have never performed maintenance on their own server either (if they have one), even though their server should be treated like your brand new car: follow the manual to the letter when it comes to maintenance. Lack of maintenance is pretty much the number one reason for performance degradation for servers and workstations alike. So in the interest of getting a few less phone calls, I’ve made up a general list of maintenance items that should be done against every computer at least once a month:

1. Keep the computer clean, inside and out:

Do you know what the dirtiest object people put their hands on is? You guessed it; your keyboard! The outside of your computer is probably one of the filthiest surfaces in your home or office, so make sure to clean it with a damp cloth on the outside of the tower and monitor. For the front of the monitor, I prefer to use a quality eyeglass lens cleaner, as eyeglass cleaners have been formulated to be very gentle on UV and Anti-Reflective coatings. For the keyboard, disconnect the keyboard from the tower, then use a container of “Canned-air” to blow out between the keys, then take a damp cloth and gently wipe the keyboard overall, not pressing too hard (you don’t want to break they keys!).

And don’t forget about the inside of the computer. People generally are shocked to see how much dust and dirt collects inside a computer tower, but really, should you be? On the tower, there’s a least one large ventilated area at the back, and behind it sits a fan that sucks air in. But there’s no filter, so if the air is dirty, that dirt will get sucked in to the machine, the same way the dirt gets sucked into your mouth when you breathe. Only difference is, your computer can’t cough.


To clean out the dirt, you need to take disconnect all the peripherals (keyboard, mouse, printer) from your computer, unplug it, and remove the side-panel cover.





Next, set the tower on to its bottom panel, and tilt the open side down about 45 degrees.


Next, using canned air, gently blow on the internal components, starting from the top and working your way down. You’ll get a lot of dust kicking out the first time you do this, so you may want to do it outside.




Once you’ve sprayed out all the dust, replace the side panel (don’t forget to put in the screws at the back if there were any), put the tower back where it was, and reconnect all ther peripherals.

2. Clean the hard disk(s)

Now that you’ve done the physical clean up of the machine, let’s clean the hard disk(s), which contain the actual files and data you use on a daily basis. We’re going to assume that you’re working with a Microsoft Windows operating system (which is a fair assumption, given current Operating System usage statistics), so following the next steps:

a. Navigate to the hard disk to be cleaned. This can usual be found by doule-clicking “My Computer”, and then the system displays all the internal disks, flash drives, and optical disk drives.

b. Right click the disk to be cleaned and select “Properties”. You’ll see a screen similar to the following:



c. Click “Disk cleanup. After telling you to wait a few minutes while it calculates, the system will then present you with a number of recommendations to clean the disk.



You can usually safely empty: Downloaded Program Files, Temporary Internet files, Setup Log Files, System error memory dump files, Temporary files, Thumbnails, and anything else they recommend with the exception of “Compress files to save disk space”. DO NOT ALLOW THE SYSTEM TO COMPRESS FILES TO SAVE DISK SPACE! Why you may ask? It’s a long story, but given that we’re trying to improve the performance of your computer, giving the operating system another thing to do when retrieving files (such as decompressing files) is counter-productive.

d. Click “OK”. The System will then remove all the unwanted file from your disk, allowing for faster disk read and writes!

3. Defragment your disk

Now that you’ve cleaned up your disk, we should defragment it. What’s defragmenting, you ask, given that it sounds like a military maneuver involving explosives? Here’s the quick run-down. When your operating system is working, it’s moving files from here to there and back to here on the hard disk(s). Also, when you install or uninstall an application, it does the same thing (moving files all over the place). After awhile, this leaves areas of your hard disk empty, and files that should be next to each other actually left all over the place, so when your operating system is looking for a file, the hard disk has to read all over the disk, rather than in just one spot. This is called fragmentation of files. Luckily, there are many tools to fix fragmentation. These are called Defragmentation Tools. Windows machines come with their own, so follow these steps.

a. Perform steps “a” and “b” of the “Disk Cleanup” process.


b. Select the “Tools” tab at the top. You’re presented with the following screen:



c. Click the “Defragment now” button. You’ll see something similar to this:



d. Select the disk you’d like to defragment and click “Defragement Disk”. At this point, depending on your version of Windows, it will either give you a visual representation of the deframentation process, or display a percentage “%” under the progress column.

e. Once it’s completed defragmenting the selected disk, the system will indicate that the process is complete. You then close the windows and, if necessary, restart your computer.


These are the basic steps to maintaining your computer, and ensure it lives a long healthy life. Also, if you maintain your computer properly, you may find that it performs better than newer computers, if only due to the fact that your machine may not be running a larger, bulkier operating system. There’s a common misnomer that computers slow down as they get older, which logically doesn’t make sense, given a computer is really just a series of circuit boards, with the disk drives and the fans containing most of the moving parts. The real reason they get slower is due to neglect and lack of maintenance (and with the occasional bad piece of software). Follow the before mentioned steps, and your computer will last for many years to come.


Here’s a few other tips to keeping your computer in tip-top shape:

  • Ensure that your anti-virus software is up to date.
  • Routinely go through your list of installed programs and remove what you don’t need or use anymore. Don’t forget to defragment the disk when you’re done, so that your files stay in the correct order for quick retrieval.
  • Avoid “Bloatware”. “Bloatware” is software that is way too big for what it’s doing. If you have an application that uses in excess of 2% of your CPU or memory resources on a consistent basis, remove it! It’s “Bloatware”.
  • Don’t install everything that you’re prompted to. Ever go to web sites and a window comes up, asking if you want to install something? My default answer is to say “No”, because it’s usually a bad piece of software. Try to avoid these kinds of software.

Thursday, March 17, 2011

FMCSA Issues Proposed Rule on Hours-of-Service Requirements for Commercial Truck Drivers



WASHINGTON – The U.S. Department of Transportation's Federal Motor Carrier Safety Administration (FMCSA) today issued a regulatory proposal that would revise hours-of-service (HOS) requirements for commercial truck drivers.
"A fatigued driver has no place behind the wheel of a large commercial truck," said Transportation Secretary Ray LaHood. "We are committed to an hours-of-service rule that will help create an environment where commercial truck drivers are rested, alert and focused on safety while on the job."
The publication of this proposed rule coincides with the timeframe established in a court settlement agreement that requires FMCSA to publish a final HOS rule by July 26, 2011.
This new HOS proposal would retain the "34-hour restart" provision allowing drivers to restart the clock on their weekly 60 or 70 hours by taking at least 34 consecutive hours off-duty. However, the restart period would have to include two consecutive off-duty periods from midnight to 6:00 a.m. Drivers would be allowed to use this restart only once during a seven-day period.
Additionally the proposal would require commercial truck drivers to complete all driving within a 14-hour workday, and to complete all on-duty work-related activities within 13 hours to allow for at least a one hour break. It also leaves open for comment whether drivers should be limited to 10 or 11 hours of daily driving time, although FMCSA currently favors a 10-hour limit.
"In January, we began this rulemaking process by hosting five public listening sessions with stakeholders across the country," said FMCSA Administrator Anne S. Ferro. "This proposed rule provides another opportunity for the public to weigh in on a safety issue that impacts everyone on our roadways."
Driving hours are regulated by federal HOS rules, which are designed to prevent commercial vehicle-related crashes and fatalities by prescribing on-duty and rest periods for drivers.
Commercial truck drivers who violate this proposed rule would face civil penalties of up to $2,750 for each offense. Trucking companies that allow their drivers to violate the proposal's driving limits would face penalties of up to $11,000 for each offense.
Other key provisions include the option of extending a driver's daily shift to 16 hours twice a week to accommodate for issues such as loading and unloading at terminals or ports, and allowing drivers to count some time spent parked in their trucks toward off-duty hours.
A copy of the rulemaking proposal is available on FMCSA's Web site at http://www.fmcsa.dot.gov/HOS. The rulemaking will be published in the Federal Register on December 29 and the public will then have 60 days to comment. Information on how to submit comments and evidentiary material is available at http://www.fmcsa.dot.gov/HOS.

Tuesday, March 15, 2011

Transportation Software – What Works Best for Your Business?

When you find yourself actively searching for transportation software, it pays to do your homework.  With so many different programs available, today, it makes it difficult to select the right option without having a clear understanding of your needs.

The web introduces us to a wide selection of software solutions with varied features and functionality.  These items enable the user(s) to manage their transportation business while increasing their efficiency and the associated workflows.  Typically, these programs are broken out into two segments – Carrier & Freight Brokerage.  There are many similarities between these two business models, however, the main difference is that carriers (asset based) typically will need functions that provide data for equipment management and dispatch functionality, in addition to the other features often found in quality brokerage software.

Software options will often include built in solutions which may be suitable for companies wanting a “one stop shop” solution.  On the flip-side, other companies may already have a familiarity and (or) a considerable investment made with various third party tools such as mileage programs, GPS Systems, load-boards or accounting software.  In these cases, software that has integration ability as opposed to proprietary or home-built systems may be a better fit.  Initial cost must also be considered when choosing the proper software solution.  Software having everything already built in may seem like the better avenue, initially.  However, having an a-la-carte or modular-based software give the user(s) the option to take what they need at the present time while differing additional expense to a later date when those features may truly be needed, or when company growth dictates an upgrade for additional bells and whistles.

Two other avenues worthy of discussion are locally installed software (via internet download or CD) versus web-based software.  Web-based companies make an argument that there software is easier to use and has relatively little or no set-up time required to get things underway.  They also are correct in suggesting that you may access the software from any location, providing additional end-user flexibility.  These are important facts but they also come with some drawbacks.  In the event where internet connectivity is lost or temporarily unavailable, you are basically dead in the water – Interruptions in workflow can be very costly.  Also, it is often much more difficult to customize the software to suit the individual user – Web-based systems are more prone to being “cookie-cutter” styles which appease the majority of the industry but occasionally leaving many still wanting.  Locally installed software provides added security to the consumer and with today’s back-up features readily available, there is very little risk of losing your data in the event of a power failure or system crash.  In addition, many locally installed softwares have remote connectivity built in  (a hybrid of sorts) allowing the consumer to access their data from any location using terminal services or a remote desktop connection in a similar manner that they would access a web based software.  These, systems often provide far more flexibility for customization than any web-based solution.  Whether you are a standard over-the-road carrier, bulk commodities carrier, heavy haul, dray or auto-hauler, many of the locally installed softwares can be customized to fit your workflows rather than you having to match your workflow to the software.  Ultimately, you have to ask yourself what is the most important features for your business and make your decision based on those needs.

The following is an example of typical features required by a carrier or brokerage office.  Few software’s can handle both sides equally well, so if you can find one, chances are you will be much further ahead (especially since many carriers will at some point consider a brokerage division).
  • Personnel
  • Customers
  • Vendors
  • Quotes
  • Orders/Invoices
  • Dispatches
  • Shipment Tracking
  • Load Planning
  • Communications
  • Equipment
  • Locations
  • Load Matching
  • Tasks

* These feature would be utilized on the operation or “Live” side of the business.  Conversely, the Administration side would need features that are listed as an example below:

  • Invoicing List
  • Backup Paperwork
  • Bill Posting
  • Receivables
  • Payables
  • Driver Pay
  • Vendor Pay
  • Check Clearing
  • Deposits
  • Templates
  • Fuel Tax
  • Reports
  • Dashboard
  • Logs


Unique issues require unique solutions.  If you find that you’re not able to find a pre-built software that will satisfy your company’s needs, there are a few options where you can have software customized to meet your specific applications.
Tailwind   http://www.tailwindsys.com/ offers a great value for those requiring some fine-tuning or additional software development.  Capterra.com is also a good starting point for those who wish and opportunity to review various Carrier Management Solutions.


Tips

  • Analyze your company’s transportation needs prior to making a formal software purchase.
  • Carefully review the support packages being offered by software vendors.  Find out what you’re paying for and what you can expect in the service agreement.
  • Most software vendors will offer free online-demos.  Take full advantage of the opportunity to look inside.  There is no substitute for doing your due-diligence –
  • Therefore, consider at least three (3) different software’s before making your decision.
  • Ask questions.  Use your resources whether it be with the salesperson, support person or software developer.  Expect transparency and if you feel as though the vendor is hiding something, walk away.
  • Be Patient.  Any new software takes time to become familiar with.  Give yourself a decent window of opportunity before determining it won’t work.  Anything worth owning should be robust and comprehensive, meaning you may need to put in a little bit of work to become comfortable.

Wednesday, March 9, 2011

Tailwind CMS Tips – Configuring PeopleNet

Tailwind CMS has the PeopleNet Integration option that can be very useful if you have a PeopleNet account. To be able to use this feature you have to configure your PeopleNet account and CMS which can be accomplished by doing the following steps.
  
PeopleNet Fleet Manager Configuration
In order to connect the two, first log into your PeopleNet account and then click on “Forms”



Then:
  • Click on "Create form via Web". 
  • At the prompt, enter the number of questions you want for the form, and click "OK". 
  • Choose the type of field to use for each question, and click "Go to step 2". 
  •  Give the form a name and then check "Dispatcher Originates" to treat the form as a forward macro, or "Driver Originates" to treat the form as a return macro. 
  • Fill in the field captions and all other required information, and then click "Create Form".

CMS Configuration
After creating the forms you have to setup Tailwind CMS to interact with PeopleNet.

Note: Please ensure the computer that's downloading the macro have their IP address added under the PeopleNet integration account.


To configure CMS follow these steps:
  • From the main CMS interface, click "View → System Configuration". 
  • Click on "Tailwind Agent → GPS Communications". 
  • Click "New". 
  • Set up the configuration as follows, with the information obtained when you set up your PeopleNet account:




Associating Equipment
In order for CMS to know how to send a message to a truck, you need to associate the PeopleNet unit numbers to your CMS equipment records. You can do this by opening up the equipment record for each tractor, then clicking on the "Details" tab. On the bottom left there is a frame labeled "Communications". The "Comm Source" is the system for sending and receiving messages (in this case, PeopleNet), and the "Unit ID" is where you enter your PeopleNet's unit number.
Once each tractor record has the Unit ID set, CMS will be able to communicate with it.

Macros
  • From the main CMS interface, click on "View → System Configuration". 
  • Click on "Tailwind Agent → GPS Communications". 
  • Click on the "Download Macros" option. 
  • Open each of the macros from the list on the "Return Macros" tab, and optionally associate the return macros to an object, an ability and each field to a CMS field.

Monday, March 7, 2011

FMCSA Readies 23,000 Letters Warning of CSA Deficiencies

The Federal Motor Carrier Safety Administration has begun sending an initial batch of 23,000 Compliance, Safety, Accountability program warning letters to fleets as the agency begins concrete interventions in its new program.

Over the next several months, a total of at least 50,000 warning letters will be sent, Boyd Stephenson, manager of safety and security for American Trucking Associations, told Transport Topics.

Warning letters advise carriers that their performance merited “alert” status by falling below acceptable levels on at least one of CSA’s Behavior Analysis and Safety Improvement Categories, or BASICs.

Those BASICs, such as unsafe or fatigued driving, form the statistical heart of CSA’s safety measurement system, which assigns a percentage ranking on each BASIC and establishes thresholds. Warning letters are sent when threshold levels are exceeded.

“A review of [carrier name] safety data shows a lack of compliance with motor carrier safety regulations and suggests that your safety performance has fallen to an unacceptable level,” John Van Steenburg, director of FMCSA’s Office of Enforcement and Compliance, writes in these alert letters.

Agency spokeswoman Candice Tolliver said both trucking and bus companies will receive letters over the next two months, but she couldn’t say exactly how many went to truck fleets.

Friday, March 4, 2011

Tailwind’s new Carrier Web Portal

Introducing…..Tailwind’s Carrier Portal!

The Tailwind development team has been hard at work, building the trucking industry’s next generation of products, and we’ve come out with something that will save your brokerage time and money. How many times do you have carriers call up your accounts payable, asking where their cheque is, even though the shipment was only cleared 2 hours earlier? Too many to count, right? Well, imagine if they’d stop bugging you?


To meet this problem head-on, Tailwind has developed a web portal specifically for your carriers. After a quick change to the contact record for the carrier personnel you’d like to have web access within CMS, that carrier can log in to the web site and review any and all bills owing to them. And it doesn’t stop there! With robust searching functionality, your carriers can search for past bills that have already been paid, bills for shipments that are currently active, bills by reference number, a specific date range, and even by currency.

They’ll also be able to view load contracts that they’ve entered in to with you, check the bill details for the invoice information, as well as view the payments that have been applied to the bill. No longer will your accounts payable people need to look up invoice details like date a payment was sent, or what the actual balance owing is on a carrier’s bill. You can just direct the carrier to the Carrier Web Portal, let them log in, and they can look up all the bills they’ve ever sent.

And with this being a web solution, the data will be available to your carriers 24/7, from anywhere in the world. So instead of having carriers call you from Starbucks asking when they’re getting paid, they can find out from that same coffee chop, via the web through any kind of device, be it smart phone, tablet pc, or a laptop.

So next time you find yourself spending 10-20 minutes on the phone with a carrier, finding out what is happening their bill, think about Tailwind’s new Carrier Web portal, and imagine how it could help quite your phone line down, so your accounts payable department can actually work on accounts payable, and thereby save you $money$ in the end.

List Loading in CMS

If you are ever trying to load a list, and you have the information you need, but CMS still trying to load everything, you can simply click the STOP button.